Privacy Policy

storagevalet.com (collectively, “storagevalet.com,” “us,” “we,” “our”) has established this privacy policy (“Privacy Policy”) to apply to all users of our services and websites, including storagevalet.com, and all digital assets contained or offered therein (collectively, our “Services”), except as described below. This Privacy Policy describes, among other things, how we collect, access, use, and disclose your Personal Information when you use our Services, and informs you of privacy rights you may have and how to exercise them.

This Privacy Policy is integrated into our Terms & Conditions of Use (“Terms of Use”).

For purposes of this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, or could be reasonably linked with a particular person or household. Personal Information does not include de-identified or aggregated information and, to the extent permitted by law, does not include publicly available information.

By using our Services or by otherwise providing your Personal Information to us, you agree to the practices described in this Privacy Policy and to the Terms of Use referenced above. If you have questions, comments, or concerns about our Privacy Policy, please contact us at [email protected].

This Privacy Policy does not apply to employment data or data collected by or provided in connection with an individual’s application for employment with storagevalet.com. If you are a storagevalet.com employee, independent contractor, or applicant for employment, please contact our HR Department at  [email protected] for more information about how storagevalet.com collects, uses, processes, discloses, and retains employment and applicant information.

I. COLLECTION OF PERSONAL INFORMATION

storagevalet.com collects certain information from you when you use our Services. This may include: (1) information you provide to us, (2) information we automatically collect from your browser or device, and (3) information we receive from third parties.

1. Information You Provide to Us: We may collect, and have collected in the twelve (12) months prior to the date of this Privacy Policy, the following categories of Personal Information that you provide to us:

• Personal identifiers and contact information such as name, email address, phone number, and home address.
• Business contact information such as name, company name, job title, business email address, business mailing address, and business phone number.
• Payment information and transactional history such as order number, order information, order history, pick-up address, and delivery address. Please note that all financial transactions conducted in connection with orders placed on our Websites are securely and directly collected and processed by our third-party payment processor(s). We do not store any credit card information from such transactions on our servers.
• Contents of your communications with us, your preferences, and other information you provide to us (including via online chat feature) such as opinions and feedback on our Services, your communication preferences (such as in receiving updates or marketing information), and any other information that you share with us when you contact us (such as for customer support services).
• Additional information as otherwise described to you at the point of collection or pursuant to your consent.

Sensitive Personal Information: We may need to collect or process information that is deemed “Sensitive Personal Information” under certain laws. Sensitive Personal Information that we may collect or process include:

• Payment Information including debit or credit card information in combination with any required security or access code collected for purpose of processing payment for our products or Services.
• Authentication data such as account Personal Information and log in credentials, including unique identifiers such as username, account number, and password.

2. Information We Automatically Collect

When you visit the Websites, we may automatically gather and store certain information about your visit from your browser or device. We use this information for the operation of the Services, to maintain quality of the Services, and to provide statistics on the use of our Services. This information may include:

• IP address, which is the number associated with the service through which you access the Internet, like your ISP (internet service provider);
• Date and time of your visit or use of our Services;
• Domain server from which you are using our Services;
• Geographical or location information;
• Type of computer, browser and version, operating system, referral sources, and platform you use;
• Data identifying the web pages you visited prior to and after visiting our website or use of our Services;
• Your movement and activity within the website; and
• Mobile device information, including the type of device you use, operating system version, and the device identifier (or “UDID”).

We and/or certain service providers operating on our behalf may collect information about your activity on our sites and applications, and across non-affiliated websites or online applications over time. We may collect this information by using certain technologies, such as cookies, web beacons, pixels, software developer kits, third party libraries, and other similar technologies. Third-party service providers, advertisers, and/or partners of ours may also view, edit, or set their own cookies or place web beacons on our Websites.

• Cookies (or “browser cookies”). Cookies are small data files stored on your device by a website. When you visit the Websites, we may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to make your experience on our Websites more personal and interactive. We and our analytics providers use both first-party cookies (such as the Google Analytics cookie) as well as third-party cookies (such as the Google Advertising cookie). Cookies allow us to collect information such as the pages you viewed on our Websites, the number of times you accessed our Websites, the amount of time you spent on our Websites, and other web traffic data. We also use cookies to conduct analytics on our Websites and for marketing purposes, as described further below. If you do not wish to have your information collected by using cookies, you can disable cookies (or specific cookies) by adjusting your browser settings. Note that if you remove or reject our cookies, it may affect how our Websites work for you. For more information on the Websites’ use of cookies, please visit https://www.storagevalet.com/terms-of-use/.
• Third Party Analytics Providers. We work with third party analytics service providers, including but not limited to Google Analytics, to help us better understand how you use our Services. We also use certain third-party applications on some of the Websites to provide services, such as analytics or marketing for us. Such third parties may be able to collect limited information about you, including through the use of cookies as described above. We use Google Analytics to learn more about the types of users that visit the Websites and to help improve the Websites. For example, Google Analytics provides us with certain data regarding the demographics of the users that visit the Websites. You can learn more about Google Analytics and how it collects and processes data (including how to control the information sent to Google) by visiting: www.google.com/policies/privacy/partners/.

Our use of online tracking technologies may be considered a “sale” or “sharing” of data under certain laws. To the extent that these online tracking technologies are deemed to be a “sale” or “sharing” of data under certain laws, you can opt out of these online tracking technologies by submitting a request via the [email protected] or by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC). Please note that some features of our Websites may not be available to you as a result of these choices.

3. Information We Receive from Third Parties

We may collect additional information about you from third-party websites, social media platforms, and/or sources providing publicly available information (e.g., from the U.S. postal service) to help us provide our Services to you, help prevent fraud, and/or for marketing and advertising purposes. In addition, we may receive Personal Information such as personal identifiers (i.e. name) and contact information (i.e. email, phone number) from a storagevalet.com, customer, vendor, a consumer reporting agency, or other third party from which you request or requested moving services. Please note that we are not responsible for the privacy and security practices of other websites, social media platforms, or third parties, or the information they may collect from you. Links on our Websites to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, social media platform, and/or content.

II. USE AND SHARING OF PERSONAL INFORMATION

1. Use of Personal Information:

storagevalet.com may use, and may have used in the twelve (12) months prior to the date of this Privacy Policy, your Personal Information in a variety of ways, including:

• To Provide You with Services: We may use your Personal Information to maintain your account, process and fulfill your orders and requests, provide you with the Services, verify your identity to use the Services, provide you with customer service, and for troubleshooting, support services, and maintenance.
• To Communicate with You and Send You Materials: We may use your Personal Information to communicate with you, including regarding quotes, your account, your orders, and/or to obtain your feedback. We may also use your information to fulfill your requests, including requests to receive our newsletter and other materials, or to send you marketing or promotional communications (in compliance with applicable law). Should you no longer wish to receive these marketing or promotional communications, you may opt out as described in the “Opting-Out” section below.
• To Manage Our Business and Improve Our Products and Services: We may use your Personal Information to manage our business, including to perform accounting, auditing, and other internal and administrative tasks. We may also use your information to evaluate and improve our products and services (including our Websites), conduct research and perform analysis, learn more about our users and customers, identify new customers, and enhance the customer experience (including to better optimize and target our marketing). We may use your information to personalize your experience on the Websites and to improve the security, design, and functionality of our Websites, including debugging to identify and repair errors that impair intended functionality in the Websites
• For Security and Safety Purposes: We may use or process your Personal Information to detect security incidents, investigate and protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity. In addition, we may process the information for safety purposes, including to respond to an emergency, and to protect the rights, property, safety, and security of you and others.
• For Legal Compliance: We may use or process your Personal Information to comply with laws, regulations, court orders and subpoenas, or similar requests for information by government or regulatory authorities, or as otherwise required by law, including to enforce the storagevalet.com Terms of Use and any other agreements you may have with us.
• For Other Uses Specifically Identified in Agreements: We may use your Personal Information for other purposes identified in any agreements you may have with us, including but not limited to the Terms of Use, as applicable.

2. Disclosure of Personal Information

storagevalet.com may disclose, and may have disclosed in the twelve (12) months prior to the date of this Privacy Policy, the categories of Personal Information described in the “Categories of Personal Information” section above with the following categories of third parties:

• To Our Service Providers and Vendors: storagevalet.com may share certain Personal Information with third party service providers that perform certain functions or services acting on our behalf (such as payment processors, call center operators, consultants, professional advisers, data analytics providers, and other service providers and vendors). These third-party service providers are authorized to use your Personal Information only as necessary to provide these services to us.
• To Third Parties or Government Entities for Legal or Administrative Reasons: We may disclose your information without notice: (i) when required by law or to comply with a court order, subpoena, search warrant, or other legal process; (ii) to cooperate or undertake an internal or external investigation or audit; (iii) to comply with legal, regulatory, or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view your Information); (iv) to protect and defend the rights, property, or safety of us, our subsidiaries and affiliates, and any of their officers, directors, employees, attorneys, agents, contractors, and partners, and the website Service users; (v) to enforce or apply our Terms of Use; and (vi) to verify the identity of the user of our Services.
• To Third Parties for Business Transfers: Your Information may be transferred, sold, or otherwise conveyed (“Conveyed”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize.
• To Other Entities With Your Consent: We may share your Personal Information consistent with this Privacy Policy or with your consent.

We may share aggregated or de-identified information in which your specific Personal Information is blinded, masked, or otherwise not identifiable for any purpose. storagevalet.com does not use or disclosure Sensitive Personal Information, other than for the business purposes permitted by law as described above.

3. Categories of Personal Information Shared or Sold

For purposes of this Privacy Policy, “sell,” “sold,” or “sale” means the disclosure of Information for monetary or other valuable consideration but does not include, for example, the transfer of Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business. “Sharing” means disclosing or making available Information to a third-party for purposes of cross-context behavioral or targeted advertising. While we do not disclose information to third parties in exchange for monetary compensation, we disclose identifiers and Internet and network activity information to third-party advertising networks and analytics providers for purposes of marketing and advertising, and to improve and measure our ad campaigns. Such disclosures may be considered “sales” or “sharing” of Information under applicable laws. We do not sell or share sensitive Information, nor do we sell or share Information about individuals we know are under age sixteen (16). We may “sell” or “share” the following categories of Personal Information to such parties for marketing, advertising, and personalization: personal identifiers, contact information, and usage and technical information. We may have sold the following categories of Personal Information to third parties during the twelve (12) months prior to the date of this Privacy Policy:

Category of Personal Information

Contact Information: First Name, Last Name, Phone Number, Email Address, Home Address

Usage and Technical Information: Information about your interaction with our website and content on third-party sites or platforms, such as social networking sites (e.g. IP address; browsing history; search history; device information; information about user’s interaction with website, such as scrolling, clicks, and mouse-overs via cookies, pixel tags, web beacons, transparent GIFs; browser information; operating system and platform; geolocation information; user content (e.g. photos, videos, audio, images, social media /online posts, first-party works).  

You may have rights regarding the sale of your Personal Information, including the right to opt-out. 

4. YOUR PRIVACY CHOICES

1. Marketing Communications: To keep you informed regarding our Services and promotions, we send marketing communications to customers and prospective customers. You may receive our marketing communications by email, mail, and/or phone. You may opt-out of promotional email communications by clicking on a link provided in the marketing email message. After opting-out, you will no longer receive marketing or promotional communications, but will continue to receive other non-marketing-related messages, such as emails relating to your orders, your account, or your use of the Services.

2. Text Messages: You may sign up to receive text messages from storagevalet.com or third-party service providers on behalf of storagevalet.com (e.g., text message marketing). By using our Services, signing up for text messaging services, or otherwise opting in to receive text messages (opting in via short code or entering your phone number into an on-site collection widget), you agree that you have storagevalet.com or its third-party service providers with prior express written consent to be contacted by text message, including recurring automated promotional and personalized marketing text messages. By providing prior express and/or prior express written consent, you agree to receive text messages under the Telephone Consumer Protection Act and related state laws, including by the use of an automatic telephone dialing system (“ATDS”) to deliver text messages to the mobile phone number which you provided to storagevalet.com. While you consent to receive messages sent using an ATDS (or “autodialer”), the foregoing shall not be interpreted to suggest or imply that any or all of storagevalet.com’s mobile messages are sent using an autodialer. We will use the Information provided by you in connection with the text messaging services in accordance with this Privacy Policy. Your consent is not a condition of any purchase or use of our Services and your consent to be contacted as described is voluntary. The number of text messages you receive may vary based upon the text messaging service(s) you sign up for. Message and data rates may apply. You may revoke your consent and opt out to discontinue text messages at any time. If you no longer want to receive text messages from us, reply STOP (or as otherwise instructed).

3. Opting-Out of Direct Marketing by Third Parties: To exercise choices regarding the marketing information you receive, you may also review the following links:

• You may opt-out of tracking and receiving tailored advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices
• You may opt-out of receiving permissible targeted advertisements by using the NAI opt-out tool available at https://optout.networkadvertising.org/?c=1 or visiting About Ads at https://optout.aboutads.info
• You can opt-out of having your activity on our Services made available to Google Analytics by using the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/. You can opt-out of your data being used by Google Analytics Advertising Features via Google’s Ads Settings page, available at https://adssettings.google.com/.

IV. DO NOT TRACK DISCLOSURE

Do-Not-Track (“DNT”) is a preference you can set in your web browser to inform websites that you do not want your online activity to be tracked across websites. Certain web browsers may provide this option. When the preference is selected, the browser acts to inform websites that you do not wish your activities to be tracked, either with cookies or other persistent identifiers, commonly called “DNT signals.” Our Websites currently do not respond to DNT signals. DNT is different from Global Privacy Controls (“GPC”), which may notify websites of consumers’ privacy preferences regarding the sale or sharing of Personal Information, or the use of Sensitive Personal Information.

V. SAFEGUARDING YOUR INFORMATION

We use commercially reasonable and appropriate administrative, physical, and technical security measures to provide our Services and safeguard your information. However, please note that there is always some risk in transmitting information over the Internet and no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure. Therefore, storagevalet.com cannot guarantee the security and privacy of transmissions via the Internet, and you should not expect that your information or private communications will always remain private or secure. We do not guarantee that your information will not be misused by third parties. We are not responsible for the circumvention of any privacy settings or security features. You agree that you will not hold storagevalet.com liable for any damages resulting from any loss of privacy or security occurring in connection with any communications over such networks. If you believe that your Information has been accessed or acquired by an unauthorized person, you should promptly Contact Us so that necessary measures can quickly be taken.

VI. DATA RETENTION

We will retain your Information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted to us. We are under no obligation to store such information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Information.

VII. EXCLUSIONS

Our Services may contain links to websites or services that are not owned or controlled by us, including links to Social Media Platforms such as Facebook, Instagram, or YouTube, or may redirect you off our website away from our Services. Because storagevalet.com has no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy policy of each website you visit. storagevalet.com is not responsible for the content or privacy practices of websites owned by other companies. Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, Social Media Platform, and/or content.

VIII. CHILDREN’S INFORMATION

This Privacy Policy addresses storagevalet.com’s procedures for handling the Personal Information of customers who are at least sixteen (16) years old. We do not seek to, nor do we knowingly collect, information from users under sixteen (16). If we become aware that a user is under sixteen (16) (or a higher age threshold where applicable) and has provided us with Personal Information, we will take steps to comply with any applicable legal requirement to remove such information. If a user under the age of sixteen (16) has provided us with Personal Information, a parent or guardian of that child may contact us to have the information deleted from our records. To do so, contact storagevalet.com through the information provided below in the “Contact Us” section. storagevalet.com does not knowingly sell or share data of users under the ages of sixteen (16).

IX. DIFFICULTY ACCESSING OUR PRIVACY POLICY

Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us to inquire how they can obtain a copy of our policy in another, more easily readable format.

X. NOTICE OF PRIVACY RIGHTS FOR RESIDENTS OF CERTAIN U.S. STATES

Residents of certain U.S. States may have rights and choices regarding their Information. To the extent any data protection law applies to our collection of your Information, this supplemental section of our Privacy Policy outlines the individual rights you may be entitled to and how to exercise those rights. Depending on where you live and subject to certain exceptions, you may have some or all of the following rights.

• Right to Know and Access. You may have the right to request that storagevalet.com confirm whether we process your Information, and to request information about our collection and use of your Information. You also have the right to request access to Information we may process about you.
• Right to Data Portability. Where the processing is carried out by automated means, and subject to certain exceptions, you may have the right to request and obtain a copy of your Information that you previously provided to us in a portable format. In addition, to the extent technically feasible, you may have the right to obtain your Information in a readily useable format that allows you to transmit the Information to another data controller without hinderance.
• Right to Request Deletion. You may have the right to request that storagevalet.com delete certain Information or records provided by or obtained about you, with certain exceptions and limitations allowed under the law.
• Right to Request Correction of Inaccurate Information. To the extent that we may maintain inaccurate Personal Information, you may have the right to request that we correct such inaccurate Information, taking into account the nature of the Information and the purposes of the processing of the Personal Information.
• Right to Opt-Out of the Sale and Sharing of Your Information. You may have the right to opt-out of the processing of your Information for the purpose of selling or sharing of your Information for cross-context behavioral advertising. To the extent that our use of certain online tracking technologies are deemed to be a “sale” or “sharing” under certain data protection laws, you may opt out of these online tracking technologies by submitting a request via broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC)
• Right to Opt-Out of the use of Information for Targeted Advertising and Profiling. You may have the right to opt out of the processing of your Information for purposes of targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. We do not use your Information for profiling purposes.
• Right to Limit Use and Disclosure of Sensitive Information. You may have the right to request that we limit the ways we use and disclose your sensitive Information to uses which are necessary for us to perform the Services, or deliver the goods reasonably expected by you, or and as authorized by law. As noted above we do not use or disclose your sensitive Information, other than for the business purposes permitted by law.
• Right to Non-Discrimination. You may have a right to not be discriminated against in the Services or quality of Services you receive from us for exercising your rights. storagevalet.com will not discriminate against you for exercising any of the rights described in this section including denying you goods or Services, charging you different prices or rates for goods or Services, or providing a different level of goods and Services. However, we may offer a different price, rate, level, quality, or selection of goods or Services, including offering goods or Services for no fee, if you have exercised your right to opt out or the offer is related to your voluntary participation in a bona fide loyalty, rewards, premium features, discounts, or club card program.
• Right to Disclosure of Direct Marketers. You may have a right to know the categories and names/addresses of third parties that have received Information for their direct marketing purposes upon simple request, and free of charge.
• Right to Appeal. You may have the right to appeal our denial of any request you make under this section. To exercise your right to appeal, please submit an appeal request by emailing or calling us at the contact information listed in the Exercising Your Data Subject Rights section below. Within the certain timeframe of receipt of your appeal, as prescribed by the applicable law we will inform you in writing of any action taken or not taken in response to your appeal, including a written explanation of the reasons for the decisions. If we deny your appeal, you may contact the Attorney General or another authority which we will help you identify.

5. Notice of Financial Incentive

As an incentive for providing us with your Personal Information, you may receive a financial benefit in the form of an email coupon, discount, rebate, promotions, or other similar reward that will be sent to you. This discount may constitute a financial incentive under the CCPA (“Financial Incentive”). The categories of Personal Information required for us to provide the Financial Incentives include personal identifiers such as contact information including email address and phone number as well as personal and demographic information such as current and future zip code. To offer these discounts, we may track your Personal Information, such as purchase history and other demographic data. You have the right to withdraw from the Financial Incentive at any time by submitting a request to [email protected]. Please note that if you request deletion of part or all your Personal Information, that could affect your ability to qualify for the discount.

6. Exercising Your Data Subject Rights

To exercise any of the rights identified above, please submit a verifiable consumer request to us via the methods described below. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Information, or an authorized representative; and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

To help protect your privacy and maintain security, if you request access to or deletion of your Information, we will take steps and may require you to provide certain information to verify your identity before granting you access to your Information or complying with your request. In addition, if you ask us to provide you with specific pieces of Information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose Information is the subject of the request.

If permitted by the applicable data protection law, you may use an authorized agent to submit requests on your behalf, so long as the authorized agent is a natural person or business entity that you have authorized to act on your behalf. If you use an authorized agent, we will require: (a) proof of written permission for the authorized agent to make requests on your behalf, and identity verification from you; or (b) proof of power of attorney pursuant under applicable law. Only you or your authorized agent may make a verifiable consumer request related to your Information. We may deny a request from an authorized agent that does not submit proper verification proof. You may also make a verifiable consumer request on behalf of your minor child.

Email us: [email protected]

Call us: Toll Free: 1-877-798-2538 8am – 6pm

Write us: 341 Bonnie Circle, Suite 101A, Corona, CA 92878

6. UPDATES TO PRIVACY POLICY

From time to time, we may update this Privacy Policy. If we do, we will note near the top of this page the date that any changes are made and/or when they become effective. If the changes being made are material, we may alert you to the changes in a more prominent way and obtain your consent if required by law. Your inaction or continued use of the Websites after any such notices will tell us that you agree to these changes

XIII.CONTACT US

For questions or comments regarding this Privacy Policy, please contact us at:

By Phone:Toll Free:1-877-798-2538 8am – 6pm

By Postal Mail: 341 Bonnie Circle, Suite 101A, Corona, CA 92878

By E-mail: [email protected]